If You Need Help Downloading...
View Special Instructions for downloading Savings Bond Value Files.
View Special Instructions for directly browsing the FTP server.
General Note for all Users:
Our FTP server for downloading files operates at an extremely high reliability rate.
Most all downloading problems exist at the distant end. An advance notice will be posted
if our FTP server is scheduled for down-time to perform routine maintenance.
Attention Adobe Acrobat users: Many of the documents presented on this web site are available in
Adobe's Portable Document Format (PDF). You must have Adobe Acrobat Reader, version 4.0 or later installed on your PC.
The Adobe Acrobat Reader may be downloaded at the Adobe
Acrobat web site). NOTE: Adobe recommends that you uninstall older versions of Acrobat Reader
prior to installing Acrobat Reader 4.0.
Dial-up Modem Users:
Downloading difficulty can arise from a poor connection to the Internet. Note that your
computer can indicate you have a high connection speed, and yet still have a poor connection.
Try disconnecting and then reconnecting. It is also possible the Internet is experiencing a
high level of congestion at the particular time you try to download. Your local Internet
Service Provider (ISP) might also be experiencing a high load on its servers. In either
case, simply try the download at a different time of day. If you consistently have success
downloading from other FTP sites, but not ours then it is possible your ISP has our routing
table entry listed incorrectly. In this case, please email
[email protected] and indicate the name and
phone number of your ISP.
AOL Users:
If you are experiencing difficulty downloading using your web browser, please try the
AOL FTP facility (keyword: FTP). Most AOL users report success using this technique.
Corporate\Government Users:
If you are using a network connection to the Internet you are probably behind a firewall.
To resolve downloading problems, first check with your network\firewall technical support
staff to ensure they have not restricted FTP access or are experiencing internal network
problems. For security reasons some corporations and government agencies limit FTP access
or block it completely. If you have success downloading from other FTP sites (note that
some sites use the HTTP protocol for downloads) but not ours, please have someone on your
technical support staff email [email protected]
regarding the problem.
Special Instructions for Downloading Savings Bond Value Files
IMPORTANT: Do not use the left mouse to click on the download link for Savings Bond Value files. This may cause the file to load inside your web browser. Follow this procedure:
- Find the file you want and position the mouse pointer over it.
- Click on the link using the RIGHT mouse button (MAC users should hold down the CONTROL key and click).
- From the menu which appears choose "Save Link As�" if using Netscape or "Save Target As�" if using Internet Explorer.
- When the Save As... dialog box appears, choose a location on your hard drive and then click on the Save button.
Special Instructions for Directly Browsing the FTP Server
- Go to ftp://208.131.225.4:21
- If you do not know the name of the file you are trying to download, scroll down until you find the file _INDEX.txt. This file describes every file available for download on the site. Once you find the name of the file, go back to ftp://208.131.225.4:21.
- Scroll down until you find the file you wish to download, and click on it. This should start the download process.